Refund Policy
This policy explains how to request a refund for a payment made for LIRIA LTD services. Refund eligibility depends on the purchased service, work or access already delivered, the applicable service terms and applicable law.
How to request a refund
Use the request form below or email [email protected]. Include your name, contact email, service or payment reference where available, the reason for the request and enough detail to identify the relevant purchase. Do not send full card numbers, CVV codes, passwords or authentication credentials.
Billing errors and payment disputes
If you believe a charge is incorrect, duplicated, unauthorized or does not match the agreed service terms, contact [email protected] or [email protected] so the payment can be identified and reviewed. Contacting LIRIA LTD does not limit any rights you may have under applicable law or through your card issuer or payment provider.
Recurring payments
A request concerning a recurring charge is reviewed in relation to the relevant paid service period, service already delivered and applicable law. A recurring interval may be monthly or a longer period if that was expressly disclosed before purchase. Cancelling a subscription stops future renewals after cancellation takes effect; cancellation does not automatically create a refund for a charge already made.
3-, 6- and 12-month purchases
A refund request for a 3-, 6- or 12-month purchase is reviewed under the applicable service terms and applicable law. The duration does not determine the renewal model or refund eligibility; the selected offer states its renewal status before payment.
Before service begins
If an agreed service has not started, a refund request may be considered subject to the applicable service terms and applicable law.
Work or access already delivered
Where work, course access, training or another digital service has begun or been delivered, any refund may be reduced or unavailable to reflect services already performed, subject to applicable law.
Cancellation and refunds are different
Cancellation is used to stop future renewals of a recurring arrangement. A refund request asks for review of a payment already made. One does not automatically cause the other.
Contact
Legal business name: LIRIA LTD
Website: liriatech.com
Refund requests: [email protected]
General support: [email protected]
Submit a refund request or billing question
This form creates a support ticket when submitted successfully. Submitting a request does not automatically approve a refund or reverse a payment. Do not enter a full card number, CVV, password or other authentication credential.