Frequently asked questions
Clear answers about package billing, recurring payments, service periods, cancellation, refunds, delivery and support.
What does LIRIA TECH offer?
LIRIA TECH provides website setup and maintenance, business-software setup, cloud collaboration, digital-productivity guidance, courses and workshops. The applicable service description defines the deliverables for a purchase.
Is the 1-month plan recurring?
Yes. The 1-month option is a monthly recurring subscription for the selected package.
Will I be charged automatically?
For the 1-month subscription, yes: it renews automatically each month until cancelled. For a 3-, 6- or 12-month option, the selected offer states before payment whether it renews. If recurring, it renews automatically at that same interval until cancelled.
Do the 3-, 6- and 12-month plans renew automatically?
The duration alone does not decide this. Before payment, the selected offer states its renewal status. If recurring, it renews every 3, 6 or 12 months at the disclosed amount until cancelled.
How can I cancel?
You may use the cancellation form, a cancellation method provided at purchase, or email [email protected].
Is cancellation the same as a refund?
No. Cancellation stops future renewals of a recurring arrangement after it takes effect. A refund request asks for review of a payment already made.
How can I request a refund?
You may use the refund request form or email [email protected] with your contact details, service or payment reference where available, the reason and relevant details.
How can I contact support?
Email [email protected] for customer support. Refund requests can be sent to [email protected].
Does sending an enquiry start a subscription?
No. Sending an enquiry does not create a payment or subscription.
How and when will my service be delivered?
Delivery may include configuration, maintenance, content updates, meetings, written guidance, online access or agreed implementation work. Start dates and relevant milestones are communicated before purchase or in the applicable service arrangement.
Which information should I keep out of a form?
Do not enter full payment-card numbers, CVV codes, passwords, login credentials or authentication codes.
What do the package names include?
START, PREMIUM, PRO, ULTRA, MAX and PRIMA are pricing tiers for LIRIA LTD digital services. The exact work included is defined in the applicable service description before payment. Review the Services page for the types of services offered.
Are services available everywhere?
No universal geographic availability is promised. Services are provided only where lawful and are subject to applicable law, sanctions, export controls and relevant provider restrictions.
Can I pay directly on this website?
No. The current public website does not collect card details or process a card payment directly. Payment instructions, where applicable, are provided separately after the service scope and billing terms are confirmed.
What should be clear before I pay for a package?
You should have the applicable service description and deliverables, total amount, service period, delivery or start information, and the billing basis. If the offer is recurring, you should also be told the renewal interval and amount and how to cancel future renewals. If those details are not clear, contact support before paying.
Still have a question?
Contact customer support at [email protected].
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